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Privacy Policy

A legal disclaimer

At SteadiFix ("we," "us," "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our services, website, or contacting us for appliance repairs in the Lower Mainland and across Canada.

By using our services, you consent to the practices described in this policy.

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1. Information We Collect

We collect information to provide you with the best possible appliance repair service:

  • Personal Information: This includes information you provide directly to us, such as your:

    • Full name

    • Email address

    • Phone number

    • Residential or business address

    • Appliance details (make, model, issue)

  • Service Information: Details related to your repair, including service history, invoices, and technician notes.

  • Website Usage Data: We may collect non-personal information through cookies and similar technologies when you visit our website (e.g., IP address, browser type, pages visited) to improve our site's functionality and user experience.

 

2. How We Use Your Information

We use your information for the following purposes:

  • To schedule, manage, and complete your appliance repair service.

  • To communicate with you regarding your service appointment, estimates, and status updates.

  • To process payments and send invoices.

  • To provide customer support and respond to your inquiries.

  • To send you promotional offers or newsletters .

  • To improve our services, website, and customer experience.

 

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share necessary information with trusted third-party vendors who assist us in operations, such as payment processing, website hosting, and marketing services. These partners are contractually obligated to keep your information confidential and secure.

  • Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

 

4. Your Choices and Rights

Under Canadian privacy laws, you have the right to:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate.

  • Withdraw Consent: You can withdraw your consent for us to use your information for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

  • Deletion: You can request that we delete your personal information, subject to certain legal or operational retention requirements.

To exercise any of these rights, please contact us at +12365914837

 

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted data transmission, and limited employee access.

 

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (e.g., retaining financial records for tax purposes), resolve disputes, and enforce our agreements.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

SteadiFix Appliance Repair
Email:
Phone: + 1 (604) 937 - 6128

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Why This Policy Works for SteadiFix:

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  • Trust-Building: Clear language shows customers you respect their data.

  • PIPEDA Compliant: Meets Canadian federal privacy law requirements.

  • Practical: Covers real-world scenarios (scheduling, payment, service history).

  • Transparent: Explains exactly what you do (and don't do) with data.

  • Professional: Reinforces your company's credibility.

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